How do I return my order?

Modified on Tue, 19 Mar 2024 at 04:38 PM

We want you to be completely satisfied with your purchase, which is why we offer a 365-Day, 100% Satisfaction Guarantee on all of our products.


We know you are looking for solutions that bring HOPE and HEALING in your life. We find that some will be quick to receive a publication, product or service and do nothing with it, or say it didn’t meet expectations, or that it “didn’t work” for them; but in reality, things take time. That’s why we provide a full 365 days. We want you to take full advantage of your purchase--making full use of the product or service, and taking action on the insights you've gained from the materials. For health-related products and services, we strongly encourage you to share the materials with your health care professional to find the best solution that will work for you prior to requesting a refund. You have a full 365 days to do so!


If you find that the materials are still not to your satisfaction, feel free to request a refund.


Here's how it works…


Contact our Returns Department at 888-356-1146 if you live in the US or Canada. (If you live outside of the US or Canada, call 1-617-603-0085, or email support@bartonpublishing.com.) We will provide you with instructions based on which products you ordered, whether digital or physical versions. To serve you and other customers better, we would love to know your reason for requesting a refund, although this is not required for a return.


All physical products included in your purchase need to be returned in order to receive a full refund (printed copies, bottles of supplements - including empty bottles). If your order included a special offer with bonus bottles, you will need to return those as well as they were only free with a purchase.


Once you receive the instructions, return the product to:


Barton Publishing

Order ID: [Put Order ID here]

4820 Capital Ave NE

Aberdeen, SD 57401


To be eligible for a refund of the original purchase price, physical products, including empty bottles, must be returned to the address provided above. Please ensure to include the Order ID and your contact information (including name, address, and phone) along with the returned items.


Please be advised we do not offer return labels. If you return an item, it is your responsibility to pay for the cost to ship the order back to us and to ensure it gets delivered to us at the requested address. We cannot be responsible for items lost in the mail. Tracking is highly recommended. Do not "Return to Sender," since a higher number of packages tend to get lost that way.


Electronic and digital documents must be deleted from any electronic storage, such as a computer or phone, after the refund is provided.


A refund will be provided for the product purchase price, less any shipping and handling fees.


Credit card refunds will be made back to the original purchase method if the refund is given within 90 days of the initial purchase.


After 90 days, refunds will be given via US check, to a US billing address on file, or through PayPal, to the email address on file. Refunds after 90 days for orders outside of the US and Canada will be refunded via PayPal 99.9% of the time.


If you have questions regarding the renewal date on a membership or subscription, such as the Home Cures That Work monthly publication, please refer to the product description on your email receipt. Most subscriptions renew annually. You may cancel your next renewal anytime before the renewal date.


Our refund policy is also available here: 

https://bartonpublishing.com/refund



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