There is always a possibility for international orders to get stuck at customs. The official of your country's customs office might hold the package until they ensure that it is permissible to cross the border. Normally, the paperwork is inspected, and the parcel cleared. However, sometimes the contents of your package are also inspected, which takes extra time.
You may be contacted by customs to make payment of any duty owed in order to release the package for delivery. The customer will be responsible for any customs fees.
If you are in Canada, please follow the instructions here to check if payment is required:
We apologize for any inconvenience this might cause.
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